L07 : Emotional Intelligence and Interpersonal Skills for Leaders

BA370

Leadership Communication Chapter 07 : Emotional Intelligence and Interpersonal Skills for Leaders

Leaders need strong interpersonal skills and an understanding of and appreciation for cultural diversity. Without these skills, leaders cannot communicate with and manage others effectively. Interpersonal skills have gained recent recognition among leaders under the name of “emotional intelligence.” Emotional intelligence (IE) is the capacity to understand your own emotions and those of other people.

Emotional intelligence and Interpersonal skills are sometimes used interchangeably, but a useful distinction is to see emotional intelligence as what is going on inside of us and interpersonal skills as emotional intelligence in action as we interact with others.

After that to developing to improving emotional intelligence by knowing yourself, and improving nonverbal skills such as walking, carry ourselves, stand in relation to others, use our hands. All of these're type of nonverbal communication, Knowing something about nonverbal communication clearly important for anyone want to improve themselves communication skill for any leaders.

Question 1: What is Emotional Intelligence?

Answer: Emotional Intelligence is emotional and social knowledge and the ability to

1.    Be aware of, understand and express yourself

2.    Be aware of, understand and relate to others

3.    Deal with strong emotions and control your impulses

4.    Adapt to change and solve problems of personal or a social nature

Question 2 : What are 6 broad categories of leadership styles?

Answer:

1.    Visionary

2.    Coaching

3.    Affiliative

4.    Democratic

5.    Pacesetting

6.    Commanding

Question 3 : What are the steps of providing feedback in most professional settings?

Answer:

1.    Be well prepared for the feedback session.

2.    Create a receptive environment.

3.    Assume a comfortable demeanor.

4.    Start by setting the context for the meeting.

5.    Move quickly into your mail objectives, which should not be so numerous they overwhelm.

6.    Ensure throughout that the receiver understands your points.

7.    Finally, close with the next steps